Shopify Maintenance Experts

Shopify Monthly Support

You’ve invested in your online presence. Give your Shopify store the care it deserves to protect your investment with our Inspry Managed Support program. Unlike maintenance-only agencies, we can handle your new features and website redesigns too.



Your website has value, and so does your time.

Running a Shopify store already comes with plenty to manage. Keeping up with updates, day-to-day maintenance, troubleshooting issues, and making sure everything stays secure can quickly become a distraction from running your business.

That’s where we come in.

Your Shopify store should be supported by a team with deep technical experience, not patched together with quick fixes. We take a thoughtful, structured approach to maintenance and support so your site stays fast, stable, and secure as it grows.

Our team has spent over a decade building, maintaining, and supporting Shopify websites. Each month, businesses trust Inspry to help manage their Shopify stores with care and consistency. We focus on long-term reliability and smart improvements, so your site continues to deliver real value without constant firefighting.

Our Shopify Monthly Support is built for:

  • Enterprise organizations and growing e-commerce small businesses
  • Creative and digital marketing agencies
  • Companies managing multi-site ecosystems
  • Subscription and membership-based businesses
  • Learning and training platforms

“It’s like having insurance for our Shopify site. If something breaks, we know exactly who to call and feel taken care of.” 

Site built by another agency?

We’re still happy to provide support for Shopify websites that were built internally or by another agency.

Our Shopify Site Takeover Process

67% of businesses report lost revenue due to poor website performance.

Inspry’s support team provides proactive Shopify maintenance and ongoing care for your store and connected systems. When you know your Shopify investment is being actively monitored and supported, it is one less thing you have to worry about. Do not take unnecessary risks with your brand’s reputation.

Risk reduction
Early issue detection
End-to-end support
Expert Support

Services provided as part of our web maintenance and support plans

Store Updates and Enhancements

Deploying updates, improvements, and approved changes to your Shopify store.

While Shopify manages the core platform, your store still relies on themes, apps, customizations, and integrations that evolve over time. We help implement updates, enhancements, and configuration changes using established testing practices to reduce risk and disruption.

App and Integration Oversight

Managing the tools that power your store.

Most Shopify stores depend on multiple third-party apps and integrations. We help monitor, troubleshoot, and adjust these tools as Shopify, app providers, or APIs change, reducing conflicts and unexpected issues.

Dedicated Technical Guidance

Strategic support beyond day-to-day tasks.

You have access to a senior technical team that understands both Shopify and business needs. Whether you are evaluating new apps, subscriptions, checkout changes, or future improvements, we provide practical guidance to help you make informed decisions.

Store and Platform Alerts

Staying on top of Shopify platform changes, theme updates, and app notifications.

We track Shopify platform announcements, theme update releases, app changelogs, and account-level alerts that could affect your store. When Shopify introduces breaking changes, deprecates features, or when an app you rely on pushes an update, our team reviews the impact and advises on next steps. This keeps you informed without needing to monitor Shopify’s technical landscape yourself.

Store Backup Configuration and Recovery

Protecting your store data so nothing is lost when something goes wrong.

Shopify does not provide built-in full-store backups. As part of our onboarding process, we configure and manage a dedicated backup solution for your store covering products, customers, orders, theme files, and metafields. If a bad import, app conflict, or accidental change causes data loss, our team handles the restore process so you can get back to selling quickly.

Theme Version Control with GitHub

Advanced code management for your Shopify theme, included at no extra cost.

We set up and maintain a GitHub repository for your Shopify theme, giving you a full version history of every change made to your store’s codebase. This allows our team to track modifications, roll back to previous versions when needed, and collaborate safely on theme updates without risking your live store. This is a feature many agencies charge hundreds or thousands of dollars for – it is included as part of your support plan.

Critical-Path Testing

Verifying that the key steps in your customer’s buying journey are working correctly.

We run automated tests against your store’s most important user flows – from homepage to product page, add to cart, and through to the checkout page. These tests catch issues caused by theme changes, app updates, or Shopify platform changes before they impact real customers. If a test fails, our team is alerted and investigates immediately.

Monthly Performance and Activity Report

A clear snapshot of your store’s health and what we did about it.

Each month, you receive a report covering your store’s Core Web Vitals, page speed metrics, uptime summary, and a log of all support work completed. No guessing about what is happening behind the scenes. The report gives you a clear picture of your store’s technical health and the value your support plan is delivering.

Quarterly App Audit

Keeping your app stack lean, fast, and cost-effective.

Every quarter, our team reviews your installed Shopify apps to identify unused or redundant tools, flag potential conflicts, highlight opportunities to consolidate, and recommend cost savings. A bloated app stack slows down your store and increases your monthly software spend. This audit helps you stay lean and intentional about the tools powering your business.

Quarterly Accessibility Review

Reducing legal risk and improving the experience for all customers.

ADA-related lawsuits targeting e-commerce websites continue to increase. As part of your support plan, we run regular automated accessibility scans on your storefront and provide a summary of any issues found. This helps you stay ahead of compliance requirements and ensures your store is usable by the widest possible audience. If remediation work is needed, our team can scope and prioritize fixes as part of your monthly support hours or a dedicated project.

Shopify Support Plan

Shopify Support Plan

Monthly Fee

$299 USD

2 Hours of Requests at no charge / month

Get Started Risk-Free

Spend more time running your business and less time worrying about your website.

  • App and integration management
  • Theme and customization support
  • Monitoring and issue response
  • Monthly support work and reporting
  • Store operations support
  • Performance and UX support
  • Store backup configuration and recovery
  • Theme version control with GitHub
  • Critical-path testing
  • Monthly performance and activity report
  • Quarterly app audit
  • Quarterly accessibility review
  • SLA Response time within 48 hours from an insanely dedicated team with priority emergency response

Need more Shopify development time?

Hiring and maintaining an in-house Shopify development team comes with significant overhead, from recruiting and onboarding to ongoing management and costs. Inspry acts as an extension of your internal team, giving you access to experienced Shopify developers without the long-term commitment.

If your store requires more than the included support hours, you can add discounted, dedicated development hours each month. This gives you a consistent team to handle ongoing enhancements, integrations, and improvements as your Shopify store continues to evolve.

How does Inspry support work?

We don’t strong-arm clients into long-term contracts. We want you to work with our team because you choose to, not because you have to. You can cancel your service at any time.

We do not lock clients into long-term contracts. We want you to work with our team because the support is valuable, not because you are required to. You can cancel your Shopify support plan at any time with proper notice.

While Shopify manages the core platform, most store issues stem from apps, integrations, themes, subscriptions, and custom configurations. These issues often surface after updates, API changes, or third-party service disruptions. A support plan ensures there is already a team familiar with your store and ready to respond quickly when issues arise, rather than reacting after problems impact customers or revenue.

Yes. The plan includes up to two (2) hours per month that can be used for support requests such as content updates, configuration changes, troubleshooting, training, or light development work. Hours reset monthly and do not roll over. If additional time is needed, we can provide discounted monthly development hours or a separate estimate, depending on the scope.

Each Shopify store requires its own support plan. This allows us to properly monitor, maintain, and support each store independently based on its setup and complexity.

Yes. The Shopify support plan covers stores using subscriptions, memberships, advanced shipping or tax setups, and third-party integrations. Because these systems are more complex and often depend on external services, having ongoing support in place helps reduce risk and resolve issues faster when changes occur.

All support requests should be sent to [email protected]. During onboarding, we walk you through the process and set expectations so requests are handled efficiently and consistently.

If an issue is identified, our team will investigate and work to restore functionality using the included monthly support hours. If the issue requires additional work beyond the included time, we will clearly communicate next steps and provide an estimate before proceeding. Our priority is always to stabilize the store and minimize disruption.

We will investigate issues related to apps or integrations and determine whether they can be resolved through configuration changes, updates, or coordination with the third-party provider. If a long-term fix or replacement is recommended, we will outline options and costs before making changes.

The plan includes maintenance, troubleshooting, configuration changes, and light custom work. Larger custom development efforts, new feature builds, or major redesigns are handled through dedicated development hours or separate project scopes, depending on your needs.

As part of onboarding, we configure a dedicated backup solution on your store that covers products, customers, orders, theme files, and metafields. The backup software is installed as a Shopify app and billed separately on your Shopify invoice – typically between $9 and $39 per month depending on your order volume. Our team handles the setup, monitoring, and any restore operations as part of your support plan.

We set up a private GitHub repository for your Shopify theme and maintain it as part of your plan. Every change to your theme code is tracked with a full history, so we can review what changed, when, and why. If an update causes a problem, we can roll back to a previous version quickly. This is included at no extra cost.

Our testing covers the key steps in the buying journey – loading the homepage, navigating to a product page, adding a product to cart, and reaching the checkout page. We run these tests on a regular schedule to catch issues caused by theme updates, app changes, or Shopify platform updates before they affect real customers. If a test fails, our team is notified and begins investigating immediately.

The report covers Core Web Vitals scores, page load times, uptime data, and a summary of all support work completed during the month. It gives you a clear picture of your store’s technical health and how your support hours were used. Reports are delivered via email.

Our team reviews every app installed on your Shopify store. We look for apps that are no longer in use, apps that duplicate functionality, potential conflicts between apps, and opportunities to reduce your monthly software costs. You receive a written summary with our recommendations. Any changes are only made with your approval.

We run automated scans against your storefront to identify common accessibility issues such as missing alt text, insufficient color contrast, unlabeled form fields, and keyboard navigation problems. You receive a summary of findings as part of your quarterly review. If remediation is needed, we can prioritize fixes within your monthly support hours or scope a dedicated project depending on the volume of issues.

Client Success Story

QuickBooks Made Easy — 400% Sales Growth →

How does this fit into our process?

After a takeover

We require full management of a site before starting any project work. This allows us to take complete responsibility for the project’s outcome and success.

More about takeovers

After a new build

We advocate for an agile approach, emphasizing small, focused initial projects. As a result, it’s common for us to engage in additional projects after a site has launched.

More about new builds

Have questions related to Shopify?

Contact us to discuss your
Shopify support needs.

We do not lock clients into long-term contracts. We want you to work with our team because the support is valuable, not because you are required to. You can cancel your Shopify support plan at any time with proper notice.

While Shopify manages the core platform, most store issues stem from apps, integrations, themes, subscriptions, and custom configurations. These issues often surface after updates, API changes, or third-party service disruptions. A support plan ensures there is already a team familiar with your store and ready to respond quickly when issues arise, rather than reacting after problems impact customers or revenue.

Yes. The plan includes up to two (2) hours per month that can be used for support requests such as content updates, configuration changes, troubleshooting, training, or light development work. Hours reset monthly and do not roll over. If additional time is needed, we can provide discounted monthly development hours or a separate estimate, depending on the scope.

Each Shopify store requires its own support plan. This allows us to properly monitor, maintain, and support each store independently based on its setup and complexity.

Yes. The Shopify support plan covers stores using subscriptions, memberships, advanced shipping or tax setups, and third-party integrations. Because these systems are more complex and often depend on external services, having ongoing support in place helps reduce risk and resolve issues faster when changes occur.

All support requests should be sent to [email protected]. During onboarding, we walk you through the process and set expectations so requests are handled efficiently and consistently.

If an issue is identified, our team will investigate and work to restore functionality using the included monthly support hours. If the issue requires additional work beyond the included time, we will clearly communicate next steps and provide an estimate before proceeding. Our priority is always to stabilize the store and minimize disruption.

We will investigate issues related to apps or integrations and determine whether they can be resolved through configuration changes, updates, or coordination with the third-party provider. If a long-term fix or replacement is recommended, we will outline options and costs before making changes.

The plan includes maintenance, troubleshooting, configuration changes, and light custom work. Larger custom development efforts, new feature builds, or major redesigns are handled through dedicated development hours or separate project scopes, depending on your needs.

As part of onboarding, we configure a dedicated backup solution on your store that covers products, customers, orders, theme files, and metafields. The backup software is installed as a Shopify app and billed separately on your Shopify invoice – typically between $9 and $39 per month depending on your order volume. Our team handles the setup, monitoring, and any restore operations as part of your support plan.

We set up a private GitHub repository for your Shopify theme and maintain it as part of your plan. Every change to your theme code is tracked with a full history, so we can review what changed, when, and why. If an update causes a problem, we can roll back to a previous version quickly. This is included at no extra cost.

Our testing covers the key steps in the buying journey – loading the homepage, navigating to a product page, adding a product to cart, and reaching the checkout page. We run these tests on a regular schedule to catch issues caused by theme updates, app changes, or Shopify platform updates before they affect real customers. If a test fails, our team is notified and begins investigating immediately.

The report covers Core Web Vitals scores, page load times, uptime data, and a summary of all support work completed during the month. It gives you a clear picture of your store’s technical health and how your support hours were used. Reports are delivered via email.

Our team reviews every app installed on your Shopify store. We look for apps that are no longer in use, apps that duplicate functionality, potential conflicts between apps, and opportunities to reduce your monthly software costs. You receive a written summary with our recommendations. Any changes are only made with your approval.

We run automated scans against your storefront to identify common accessibility issues such as missing alt text, insufficient color contrast, unlabeled form fields, and keyboard navigation problems. You receive a summary of findings as part of your quarterly review. If remediation is needed, we can prioritize fixes within your monthly support hours or scope a dedicated project depending on the volume of issues.

How does this fit into our process?

After a takeover

We require full management of a site before starting any project work. This allows us to take complete responsibility for the project’s outcome and success.

More about takeovers

After a new build

We advocate for an agile approach, emphasizing small, focused initial projects. As a result, it’s common for us to engage in additional projects after a site has launched.

More about new builds

Have questions related to Shopify?

Contact us to discuss your
Shopify support needs.