Support Plans for New Clients

Onboarding Your Current Site with Our Management

We provide management and support for WooCommerce sites, whether we’ve built them or not. However, before starting a maintenance and support plan for sites we did not build, we require an onboarding process with a technical site health audit.

We take your site health seriously.

Before starting a maintenance and support plan for sites we did not build, we require an onboarding process with a technical site health audit. 

Why do we require a technical audit? Well, we use it as an opportunity to get to know the website, how it was built, and spot any potential issues before beginning a maintenance plan. When we provide you with a support plan, we take our responsibility for your site health very seriously. 

You wouldn’t buy a car without someone taking a look under the hood. We can’t offer robust support unless we know how the core website health is functioning. 

What does the Inspry onboarding process look like?

1. Site Health Audit

We run a fully custom audit on your website to look under the hood of your server, code, security, and data.

2. Follow Up Report

After our audit, we provide a full follow-up report. If there are any mission-critical technical or security issues affecting your website, we will provide a quote for resolving these issues before proceeding with a regular maintenance plan.

3. Recommended Improvements

We will also provide a list of any optional improvements we recommend so you can get the most out of your website.

4. Enroll in Maintenance Plan

Finally, we will onboard you as a maintenance client and execute your support plan. Welcome to the team!

Frequently Asked Questions

Yes, Inspry provides management and support for WooCommerce sites regardless of who built them. Before starting a maintenance plan for a site we did not build, we require an onboarding process that includes a technical site health audit. This audit lets us understand how the site was built, identify potential issues, and ensure we can provide responsible, long-term support.

Our onboarding has four steps. First, we run a custom technical audit covering your server, code, security, and data. Second, we deliver a follow-up report highlighting any critical issues. Third, we provide recommended improvements to get the most out of your site. Finally, we enroll you in a maintenance plan and your site is under our care.

The audit is our way of looking under the hood before we take responsibility for your site’s health. It helps us understand the codebase, identify security vulnerabilities or technical debt, and ensure we can provide robust support. We take our responsibility for your site health seriously and cannot offer reliable maintenance without understanding the site’s current condition.

Inspry’s maintenance plans include regular WordPress, theme, and plugin updates, security monitoring, uptime monitoring, daily backups, and access to our support desk for technical issues and small tasks. Plans are available at different tiers depending on the level of support your site needs, and development work is available at our standard hourly rate.

Ready to start working with a dedicated expert support team?

Contact us to book a free,
no-obligation consultation.